At mudfarm, we strive to provide our customers with a seamless and satisfying shopping experience. To ensure transparency and fairness, we have established a comprehensive Refund and Cancellation Policy. By making a purchase on our platform, you agree to abide by the terms outlined below.

1. Cancellation Policy:

Customers have the right to cancel an order within a specified timeframe, typically 24 hours from the time of purchase. To initiate a cancellation, users can log in to their account on our website or contact our customer support team. It’s important to note that not all orders may be eligible for cancellation, especially if they have already been processed for shipping. In such cases, customers may need to refer to the return policy for further assistance.

2. Refund Policy:

a. Defective or Damaged Products:
In the unfortunate event that you receive a defective or damaged product, please notify us within 7 days of receiving the item. We may request photographic evidence to assess the extent of the damage. Upon verification, we will offer a full refund or a replacement, as per the customer’s preference.

b. Change of Mind:
If you wish to return a product due to a change of mind, we accept returns within 14 days of the delivery date. The item must be unused, in its original packaging, and in the same condition as received. Customers may be responsible for return shipping costs, and a restocking fee may apply.

c. Late or Missing Refunds:
If you haven’t received a refund within the expected timeframe, please check your bank account first. If the issue persists, contact your credit card company or bank. If the problem is not resolved, reach out to our customer support team for further assistance.

3. Process for Returns:

a. Authorization:
Before returning any product, customers must contact our customer support team to obtain authorization. Unauthorized returns may not be accepted.

b. Return Shipping:
Customers are responsible for the cost of return shipping, except in cases of defective or damaged products. We recommend using a trackable shipping method to ensure the safe return of the item.

c. Refund Processing:
Refunds will be processed within a reasonable timeframe after the returned item is received and inspected. The refund will be issued using the same payment method used for the original purchase.

4. Exceptions:

Certain products may be non-returnable or non-refundable due to hygiene or safety reasons. These items will be clearly marked on the product page.

5. Policy Changes:

Mudfarm reserves the right to modify or update the Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.

By engaging in transactions on our platform, you acknowledge and agree to the terms outlined in this Refund and Cancellation Policy. We are committed to providing a fair and transparent process to ensure the satisfaction of our valued customers. If you have any questions or concerns, please contact our customer support team for assistance.